FAQs
Below you'll find questions and answers for our most commonly asked questions. If you can't find what you're after, please click the button below to get in touch
Delivery and Returns
When will I receive my order?
We aim to have the product at your door within 3-7 days of ordering.
For more information, view our Carriage & Delivery page
How much is delivery?
Delivery is free on all orders
For more information, view our Carriage & Delivery page
What is your returns policy?
We have a 90-day returns policy, which means you have 90 days from the day you receive your order to initiate a return.
For more information, view our Returns Policy page
Where do you deliver to?
We deliver to all U.K. mainland, Highlands and Islands
Product Information
Do you do bespoke pieces or custom measurements?
Of course, please reach out to us via live chat or email and we'll be happy to help
What wood is used for your mantelpieces?
We only use high quality, air dried oak that has been seasoned for an absolute minimum of 2 years before being worked. This minimises the chance of any movement once installed
Are fixings included?
We include fixings on all of our beams